Digital Applications Analyst (SharePoint) - Santa Clara, CA

Summary:

• The Web and Digital Applications Analyst is primarily responsible for providing subject matter expertise to support, manage, and enhance the City’s Web and Digital properties – City Websites, Intranet (SharePoint), M365, social media and other related applications.

****  SharePoint administration experience IS REQUIRED including migration to O365 SharePoint Online

Qualifications:

• Bachelor’s degree or higher in CS, CIS, MIS or equivalent.
• Web and Digital domain area expertise required in the following: Web Content Management, SharePoint
• Expertise in Administering M365
• Social Media domain experience strongly desired
• At least 5+ years’ experience working as a Web/Digital application analyst or similar
• Microsoft Office 365 desired
• Knowledge of Responsive Design, Content Strategy, Search Engine Optimization, Cross Channel Social Media Optimization, Data Visualization / Dashboards, Analytics
• SharePoint administration experience highly desired including migration to O365 SharePoint Online
• Knowledge of HTML5, Java Script, CSS, IIS
• Knowledge of security – PCI, SSL
• Ability to communicate with end users and vendors.
• Understanding of client server technologies and relational database concepts desired
• Knowledge of SDLC methodology desired
• Ability to manage small projects/upgrades.
• Leadership skills – ability to mentor staff, track workplans to ensure timely delivery of functionality.

Responsibilities:

• Typically works under the direction of the Applications Program Manager.
• Respond to Customer Service Requests as required.
• Receive Service Requests relating to fixes, fails, and proposed system changes.  Perform initial troubleshooting and support identification of root cause of Incidents.  Escalate Incidents as appropriate or to another third-party vendor as required.  Follow through on processing Incidents and drive resolution.  Produce timely Incident reports documenting system downtime.
• Provide data analysis for Web metrics.
• Monitor websites for issues such as quality, accessibility, and work with departments to resolve.
• Follow change control procedures.
• Develop and maintain technical and operational procedure and work instruction documentation.
• Act as a liaison between the Customer and other third-party vendors.  Create and track Service Requests from inception to completion.  Create and track enhancement requests from inception to completion,
• Create test plans / cases for enhancements, and coordinate and conduct user acceptance testing.
• Coordinate with other service towers to ensure application technical requirements are met.
• Defining, documenting, and operationalizing:
• Process for Microsoft 365 and Azure AD access and authentication holistically
• Microsoft 365 governance and compliance
• Administering and facilitating broader user adoption of M365 tools, utilizing all aspects of M365 capabilities and driving continuous improvement
• Providing overall, cross-functional architectural leadership and oversight for M365 platform from applications point of view.