Philadelphia, PA $35.50 - $42.75/hourly
Los Angeles, CA - $35.50 - $42.75/hourly
Lebanon, IN - $35.50 - $42.75/hourly
Knoxville, TN - $35.50 - $42.75/hourly
Chicago, IL - $35.50 - $42.75/hourly
Toledo, OH - $35.50 - $42.75/hourly
Fort Wayne, IN - $35.50 - $42.75/hourly
St. Louis, MO - $35.50 - $42.75/hourly
Denver, CO - $35.50 - $42.75/hourly
Summary:
Perform duties to install and provide on-demand/scheduled service and training for all general-purpose equipment with a wide variety of industrial and customer specific application machines. This position requires daily travel by auto with frequent overnight stays. Daily drive time is usually from 1 to 6 hours on a given day.
Essential Functions:
- Perform daily task in accordance with all Safety regulations and protocols. Completes all safety related training on time and to expectation.
- Ability to timely, accurately, and effectively document daily service activities and expenses in the appropriate recording system.
- Identifying complex problems relating to customer and/or machines, reviewing related information to develop and evaluate options and implement effective and strategic solutions.
- Read and interpret complex blueprints, wiring diagrams and schematics as required for installation, repair, special upgrades and retrofits of customer equipment.
- Technical support and training to company's technicians.
- Monitor and manage their schedule service calls for accuracy and completion.
- Diagnose and troubleshoot equipment breakdowns involving mechanical, hydraulic, pneumatic, electrical and electronic functions, preventative maintenance calls, disassemble units, replace defective parts.
- Make adjustments and test for proper operation on designated equipment assigned.
- Under supervision, coordinate proactive pre-installation meetings with customers to review installation procedures and both company and customer responsibilities, inspect sites for product compatibility and install, adjust and test equipment.
- Proactively report and follow up on potential unsafe conditions and suggest effective solutions.
- Maintain effective customer relationships via professional explanations of product failures, nature of problem and recommended corrective actions.
- Communicate essential information on a timely basis to key stakeholders such as customers, management and engineering.
- Intermediate PLC knowledge to troubleshoot and repair equipment programmable logic controllers.
- Identify upgrade and retrofit opportunities and notify appropriate parties to assist in quotation proposals.
- Design and conduct training programs for repair and/or preventative maintenance. Audiences include customer and company service representatives.
- Prepare comprehensive, non-conformance reports and service bulletins.
- Work with Regional Service Manager to assist on appropriate inventory sourcing levels and specific parts as it pertains to their assigned equipment.
Qualifications
Education:
High School Degree, Technical or similar College Degree
Experience:
- 4-5 years of transferable experience.
- Electrical, Mechanical, Blueprints, Schematics and PLC background
- Microsoft Office skills (Word, Excel, Outlook, etc)
- Desirable: Professional course (electrical or mechanical or automation courses).
Functional Success Drivers: These competencies are what we require for an individual to be successful in this role.
- Safety and security
- Team player
- Customer Focus
- Decision Making / Judgment
- Independence
- Results-Oriented
- Process Management
- Resourcefulness
- Listening
